Support Technician

Location: GeoCue Group - US Headquarters 

GeoCue Group develops and manufactures tools for surveying and mapping. We offer a wide range of highly technical hardware and software solutions. Our company is a well-recognized leader in drone mapping technology worldwide, and we are experiencing tremendous growth.

We are looking for a support technician with four to six years of experience working in geospatial data production or customer support with an emphasis on airborne/mobile LiDAR data processing

Job Responsibilities:

  • Resolving technical support cases by troubleshooting problems directly with users via phone, email, and web support tools

  • Tracking cases that have been escalated to the development team
  • Maintaining support case records in our customer relationship management system
  • Identifying and logging feature and change requests from users
  • Internal testing of new software versions and service packs prior to release
  • Writing technical notes addressing common support issues or user requests
  • Participating in product development planning sessions to provide the user perspective to product managers
  • Software installation and training both at our offices and client locations

Experience/Requirements:

  • Experience with industry-standard LiDAR and GIS software packages including GeoCue, LP360, TerraScan, TerraModeler, TerraMatch, TerraPhoto, MicroStation, and ArcGIS is preferred

  • Familiarity with orthophoto production workflows and related software tools would be an asset
  • Strong analytic troubleshooting skills
  • Ability to juggle multiple tasks
  • Excellent spoken and written English language skills
  • A degree in engineering or earth sciences preferred but not required
  • Must have a valid US driver license with a clean driving record
  • Non-tobacco users only

 This position is based in Madison, Alabama. Our excellent benefit package includes health, dental, 401k match, life and disability insurance as well as paid vacation and sick leave.

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