Support Technician

Location: GeoCue Group - US Headquarters 

GeoCue Group develops and manufactures tools for surveying and mapping. We offer a wide range of highly technical hardware and software solutions. Our company is a well-recognized leader in drone mapping technology world-wide and we are experiencing tremendous growth.

We are looking for a Support Technician with 4-6 years of experience working in geospatial data production or customer support with an emphasis on airborne/mobile LIDAR data processing

Job Responsibilities:

  • Resolving technical support cases by troubleshooting problems directly with users via phone, email and web support tools

  • Tracking cases that have been escalated to the Development team
  • Maintaining support case records in our Customer Relationship Management system
  • Identifying and logging feature and change requests from users
  • Internal testing of new software versions and service packs prior to release
  • Writing technical notes addressing common support issues or user requests
  • Participating in product development planning sessions to provide the user perspective to Product Managers
  • Software installation and training both at our offices and client locations

Experience/Requirements:

  • Experience with industry standard LIDAR and GIS software packages including GeoCue, LP360, TerraScan, TerraModeler, TerraMatch, TerraPhoto, MicroStation and ArcGIS is preferred

  • Familiarity with orthophoto production workflows and related software tools would be an asset
  • Strong analytic troubleshooting skills
  • Ability to juggle multiple tasks
  • Excellent spoken and written English language skills
  • A degree in Engineering or Earth Sciences preferred but not required
  • Must have a valid US driver license with a clean driving record
  • Non-tobacco users only

 

This position is based in Huntsville, Alabama. Our excellent benefit package includes Health, Dental, 401-K, Life and Disability Insurance as well as paid vacation and sick leave.

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