Normal support business hours are Monday – Friday, 7 AM — 6 PM USA Central Time.
If a support request is sent during business hours a support representative will typically get back to you within 4 hours. If received after hours, a response will be sent the following day. To speed response time please include the following information in your request:
- Contact information – please include e-mail address and phone number
- Company name
- Product name and version number
- Operating system
If your request includes problems pertaining to a specific error message, please include a screen shot of the error message.