Support
Our support team is a true differentiator. The GeoCue team is available to assist customers with any technical challenges in the TrueView™ sensor, LP360, and former AirGon product families. As authorized resellers of Agisoft Metashape, and DJI Enterprise drone products, we support customers who purchase through GeoCue.
Contacting Support
Correct laser data points optimized for MicroStation® SE/J and V8 from Bentley Systems.
If a support request is sent during business hours, a support representative will typically get back to you within 4 hours. If received after hours, a response will be sent the following day. To speed response time, please include the following information in your request:
- Contact information - please include e-mail address and phone number
- Company name
- Product name and version number
- Operating system
If your request includes problems pertaining to a specific error message, please include a screen shot of the error message.
Knowledge Base
To expedite your support needs, we recommend referring to our extensive product knowledge base. Our knowledge base contains a wide array of technical articles on all our product lines. Explore the knowledge base for in-depth articles:
Visit our knowledge base