If a support request is sent during business hours, a support representative will typically get back to you within 4 hours. If received after hours, a response will be sent the following day. To speed response time, please include the following information in your request:
- Contact information - please include e-mail address and phone number
- Company name
- Product name and version number
- Operating system
If your request includes problems pertaining to a specific error message, please include a screen shot of the error message.
To expedite your support needs, we recommend referring to our extensive product knowledge base. Our knowledge base contains a wide array of technical articles on all our product lines. Explore the knowledge base for in-depth articles:Visit our knowledge base